Picture Quality

[ness]

Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.

[dru]

Can you try the suggestion posted in your other thread to see if it helps? Also, try re-seating your HDMI cables. 

[ness]

Yes. I have done both. Looking through other people's posts I think this is a problem on Telus' end.
See: https://forum.telus.com/t5/Optik-TV/Poor-picture-quality/m-p/135379
https://forum.telus.com/t5/Optik-TV/Android-4k-Optik-Picture-quality-issues/td-p/140654

[Brandolini]

I have a new oleg samsung tv that had a great picture when I was using Shaw. Now that telus has been installed the picture is so blurry it is hard to watch. It actually hurts my eyes.

[kjb5000]

Yeahhh… the new evolution system.. it’s well known that picture quality is very sub par.

Nothing can be done really

[Brian11]

Yesterday my tv picture was clear and today the picture is blurry.  So blurry it’s hard to read the ticker content at bottom of the screen.

this is not a tv hardware issue rather this is a poor signal from Telus…

How can fiber optic tv be so blurry and has anyone switched back to Shaw?

Brian

[TELUS_Support]

Have you tried rebooting your equipment to see if that resolves the picture issue?