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Picture Quality

ness
Friendly Neighbour
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
4 REPLIES 4

dru
Community Manager
Community Manager

Can you try the suggestion posted in your other thread to see if it helps? Also, try re-seating your HDMI cables. 

ness
Friendly Neighbour
Yes. I have done both. Looking through other people's posts I think this is a problem on Telus' end.
See: https://forum.telus.com/t5/Optik-TV/Poor-picture-quality/m-p/135379
https://forum.telus.com/t5/Optik-TV/Android-4k-Optik-Picture-quality-issues/td-p/140654

I have a new oleg samsung tv that had a great picture when I was using Shaw. Now that telus has been installed the picture is so blurry it is hard to watch. It actually hurts my eyes.

kjb5000
Organizer
Yeahhh… the new evolution system.. it’s well known that picture quality is very sub par.

Nothing can be done really