PVR record not functioning

[Y0k0]

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but doesn’t record. Also, if we watch it live and hit record, the screen says it is recording but the box doesn’t record it (light doesn’t show recording)). This also happens for numerous channels. The record function just isn’t working! Shows only 28% of space is used for storage. Have unplugged and rebooted the box several times.

[A-B]

That's definitely not right. It does appear also that you've of course did the first line of troubleshooting, but since it's to no avail...there's a chance your equipment may indeed need to be replaced. I'll shoot you a PM to discuss, thanks!

[Brad_Mechanic]

Sorry to hop in here, but we have come across a similar issue in our house. We have been recording the same show since our installation day and have never had many issues besides sometimes resetting things. We have perform several complete system resets and have not yielded any results. Same thing we can hit the record button and it states record and it does not show up in our PVR, no light either. Any input would be awesome

[A-B]

Sorry about that. There's a chance that your equipment may need to be replaced if first level troubleshooting doesn't do the trick. Or you can always check out www.telus.com/support for possible answers!

[katchoo]

This started happening to me as well about a week and a half ago. Done 3 box re-boots and 2 total reboots. Works for a bit then playback starts glitching then recording stops all together even if a series is programmed to record week to week.

[KHR]

Hi @katchoo 

This sounds like it could be your hard drive starting to fail. If you've exhausted all the troubleshooting here, your next port of call would likely be to get in touch with our troubleshooting agents who can process a replacement if they can't resolve your issue.

[katchoo]

I did phone in at the time, they did something on their end and it was working great until it started glitching again tonight. Guess I need to call in sometime tomorrow again.