PVR issues

[SherylB5]

I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network."  We've rebooted both the rotor and wireless box.  Internet & TV are working.  Called Telus was on hold for 1 hour, finally spoke with someone, they put me on hold again said I'd be on hold for less than 3 minutes.  This did not happen so after 5 minutes I hung up.  Soooooo frustrated!  Anyone else have this problem and know how to fix it!  Actually thinking of going back to Shaw!

[TELUS_Support]

Hi @SherylB5 Although frustrating, please stay on the line when an agent is not transferring you and only placing you on hold while they check things.

If you are still having issues, please send us a private message as we wish to help

[SeamsToBeSunny]

I am having the same issue as described and sent a private message.

[TELUS_Support]

We'll respond to your private message now.

[SeamsToBeSunny]

Issue resolved thks

[TELUS_Support]

Great, thanks for the update. Appreciate your patience!

[SherylB5]

Thank you for reaching out. My issue has been resolved!

Sheryl
Sent from my iPhone