For a week I have been trying to access two of the theme packages I signed up for. Customer service in Guatemala are always friendly but have not solved the problem. Chat tells me to call and when I tried the "escalation' I got a message to call a number 310 2255 that doesn't ring nor gets answered. Specifically I want to Access Crave 411, and the sporstnet channels. When I enter them and check options it shows I am signed up and shows Ref 401
What am I missing?