04-16-2021 07:12 PM
For a week I have been trying to access two of the theme packages I signed up for. Customer service in Guatemala are always friendly but have not solved the problem. Chat tells me to call and when I tried the "escalation' I got a message to call a number 310 2255 that doesn't ring nor gets answered. Specifically I want to Access Crave 411, and the sporstnet channels. When I enter them and check options it shows I am signed up and shows Ref 401
What am I missing?
04-17-2021 01:08 PM
Are you unable to view these channels? If so you will likely need to work with Telus to resolve this.
04-18-2021 03:38 PM