05-01-2022 08:12 PM
05-02-2022 12:21 PM - edited 05-02-2022 12:21 PM
Is this happening with the PVR box? Or non PVR box? Which box do you have Technicolor or Arris? Is the box in an enclosed cabinet?
05-02-2022 02:13 PM
05-02-2022 04:25 PM
Hi JessM - can you provide us with the following information so we can take a closer look?
Thank you!
05-03-2022 12:21 AM
05-03-2022 03:56 PM
The tech should have given you their business card. Call them back, and they should be able to follow up on their previous task.
05-04-2022 06:26 PM
Thanks for providing this information JessM. Our technical support team is looking into your issue.
It would also be helpful to get a log of the following:
Thank you!
11-09-2022 01:57 PM
Ever since Telus upgrading me to fibre optic, I've had the same issue.
Their techs have been here 4 times, and their TV service still freezes and pixelates.
Their Loyalty department refuses to talk to me.
After 20 years, looks like its time for a change.