July
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
July
Old issue. There was an update back in January I think that fixed this.
Search for how to manually do the update
July
August
I've recently encountered the same issue.
August
8/12/24 GUIDE STARTS IN SUBSCRIBED
August
Our team is aware that this issue is back and actively investigating. We'll have updates when we get them.
August
August
I’m having that issue again too. The last few days it shows “favourite channels” for about half a second, then quickly reverts to “subscribed channels”. Rebooting hasn’t helped.
a month ago
Must be frustating to be Telus support and dealing with us when something was working, then lost with the July update is still not fixed. Never mind the dozens of complaints of things that remain the same after a couple years.
a month ago
a month ago
Hey @GAM - glad to hear your billing was finally resolved. Please feel free to reach out to us here as well if you'd like in the future if there's anything you'd like to discuss and we'll be here!
a month ago
a month ago
We can always take a look. You mentioned that your Sept and Oct billing was sorted, so if you ever have any other billing issues in the future, let us know.
a month ago
September
9/4/24 guide is still default subscribed. If Telus techs cannot fix what they already fixed then this is first notice of ending contract, it will not be renewed. I want My Favorites as the default menu when I open the guide,
September
September
How is it possible that for three days turn on TV, goto guide/options and My Favorite is the default. Then tonight 9/9/24 subscribed is default. What the hell is going on???
September
I’m having the same experience. One day it defaults to Favourites the next day it is back to Subscribed. And then Telus has the audacity to tell us that we need to log in again or reboot when it clearly is a faulty system from their end. I will never recommend Telus TV to anybody ever.
September
September
Our dev team is actively working on this, and we've let them know about this thread as well.
September