Logging in Repeatedly,

[Melody2]

I am constantly having to log in every time I use the app, is there a way to keep me logged in?

[xray]

[deleted] I just realized you are asking about PikTV app not the My TELUS app

[TELUS_Support]

Hi @Melody2 what device are you using to log in?

[Melody2]

Apple TV


Sent from my iPhone. Please excuse any errors.

[TELUS_Support]

And have you tried uninstalling the reinstalling the app (or ensuring you have the latest updated version)??

[Smokey146]

There’s a reason this app is rated 2.2 on the App Store

[TELUS_Support]

We understand how inconvenient it is to keep logging in whenever you use the PIK TV app. Typically, the app should remember your login credentials unless there’s an update or the cache is cleared. To help keep you logged in:

1. Ensure you're using the latest version of the PIK TV app.
2. Check your device settings to see if you have any app or cache-clearing settings enabled (such as battery optimization).
3. If you use a VPN, try disabling it temporarily, as this can sometimes interfere with login persistence.