02-17-2023 12:37 PM
Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenient for sports or news. Video starts and plays for about a third of a second, then the time bar "skips forward" ever so slightly and the screen just stays black.
Anyone else having this problem? And is there any sign that Telus will have a fix for this? At first I assumed my app was out of date so installed an update, but that didn't change anything - which leads me to believe this may actually be an issue on Telus' server side.
Solved! Go to Solution.
03-07-2023 12:21 PM
Hi Everyone, an update is made today to address the Sony TV Live TV playback issue. Please ensure you are updated to the latest app version 1.6.2.0. Please note the app store may take a couple of days to rollout the update to everyone.
03-07-2023 02:59 PM
Good news - playback works now. Bad news - the guide is completely broken for me (each channel showing 'no information' and impossible to change the channel when clicking it in the guide itself).
03-08-2023 03:43 PM
Hi @tek9 , can you try clearing your data and see if it resolves the issue?
Settings > Apps > TELUS TV+ > Clear data
03-09-2023 11:09 PM
That did the trick. Thank you.
03-07-2023 05:35 PM
Thanks this worked for me
03-07-2023 08:17 PM
Success! Live TV works again. Thanks @Optik-Kate & team.
03-14-2023 08:12 PM
Good Job, thanks.