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Interest issue

Just Moved In
Anyone else having internet issues? The whole day the internet hasn’t been working even though wifi-6 shows a green light and all my devices are “connected” but it doesn’t actually work. I’ve tried to restart it a couple times but still nothing. Someone help!

Community Power User
Community Power User

Wireless is not the same thing as your physical internet connection. You can be connected to your router or gateway but if either doesn't have an internet connection, you're not getting anything. 


Troubleshooting steps are here:

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if you have multiple devices within your personal network then it wiill work between devices WITHOUT internet.


BTW WIFI 6 is only a few yeats old and your devices need to be newer and have 6 to work with 6.