I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another ticket to tell me it is going to be 24 - 48 hours to fix the issue. All I want to do is log into my Telus Tv+ app on my Samsung Tablet or Phone. It worked fine until last Monday when I started getting the error message ERR_AGL_ACN-3545.
Nothing has changed and our system has worked fine for many years. Not sure what Telus did, but they messed it up and honestly their online techs are useless. The same old, unistall the app, restart the tablet, reinstall the app, log in and ERR_AGL_ACN-3545. Telling me to try all the stuff I tried before I called them; hardly techs.
