my uncle currently has optik 2.0 (which uses Essentials) and has older box, but wants to upgrade to Telustv-21T (android) box. Agent told , you need optik 4.0 and cannot be upgraded from optik 2.0.
only way to get optik 4.0 is to sign up a new account. and also told, you cannot sign up a new account unless you cancel your telus service and wait 90 days.
i find this silly that, they want us to cancel the service for 90 days and sign up a new account, just to upgrade to optik 4.0.
i know this is just one customer , but does Telus really want to lose business for 90 days?