Hi. there. I am not good at English. ^^ Sorry.
I joined Telus mobile two weeks ago.(before 'Phone-box')
But now I have not used Telus until now.
At first, I asked for Telus 'port-in' without asking for 'port-out' from 'Phone-box'.
But, it doesn't work. Telus customer service center sent a message to me like below.
Telus told me "Your account is 'port-protection' status. If you want to apply for 'port-in' to Telus, you should remove 'port-protection' in 'Phone-box".
So I called to 'Phone-box' and asked to remove my 'port protection.
However, 'Phone-box' customer service guy told me, "we can't remove 'port protection. If you remove 'port-protection', you have to cancel applying for port-in to Telus.
Guys, Which one is right?