Showing results for 
Show  only  | Search instead for 
Did you mean: 

Will it cost me to switch providers?

Just Moved In

I switched to a different provider on Dec 3 . I had a monthly contract with with Telus (using my own phone) and my billing date ended Dec 23rd. I was told by my new provider that Telus would stop billing me the moment my number was switched. But Telus is billing me until Jan 23rd. Is this correct? Thanks.


Community Manager
Community Manager

@sjam22 As part of cancelling, the closing cycle entails 3 closing bills over 90 days (you would already be cancelled but this is just the system running through the accounting). If you've cancelled mid-cycle, a credit will be applied to your first-closing invoice for the unused portion of all recurring rate plans and add-ons.