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Price match

HAY
Neighbour

Anyone else have issues with price match taking longer that the 15 business days?

5 REPLIES 5

TELUS_Support
Official Support Team
Official Support Team

By chance when you purchased your device/plan, was it a brand new activation? If so, it can take an additional 5 business days. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

It was band new and it has been 25 or more days. I submitted two price match and only one was completed

TELUS_Support
Official Support Team
Official Support Team

Have you still not heard from the team?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No still waiting and tried calling without. A resolution 

TELUS_Support
Official Support Team
Official Support Team

Gotcha. We'll send you a private message to discuss further, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.