Issues with paying the bill in mobility account

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maldini
Neighbour

There are some Issues with paying the bill in mobility account. It has been like that for a while. Anybody withe the same problem?

NFtoBC
Community Power User
Community Power User
What errors are you seeing?
NFtoBC
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maldini
Neighbour

After clicking on "Pay bill" button, it says:

 

"Looks like something went wrong while loading this page."

 

xray
Neighbour
Which browser are you using? Have you tried using a different browser?
maldini
Neighbour

I tried it again on different browsers like Chrome, firefox and MS Edge.

maldini
Neighbour

I tried it again on different computers and browsers like Chrome, firefox and MS Edge.

NFtoBC
Community Power User
Community Power User

If still unsuccessful, I suggest contacting Telus directly, or making payment through your online banking interface.

 

NFtoBC
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Rebecca2020
Just Moved In

I have this exact same problem. After clicking on "Pay Bill". the message "something went wrong...." appears. I have tried two different browsers on my desktop computer and on my phone...always get this message. Therefore can't pay online. In Telus chat, communicating with a real person for another issue, I mentioned this. They did not seem aware of the problem, suggested different browsers, but as I said that did not work. Very inconvenient.