Help with trying to have my access to my tels account on the app a

[Driftshepard]

I've been trying to see my account with the telus app and have had the telus and the support help me with regetting account to the telus app the account has been linked and then also deleted and resign up and still no able to see with the app 

[TELUS_Support]

Hey @Driftshepard - we would like to help further with this. Please send us a private message.

[Driftshepard]

What could we try so I'm able to use the telus app instead of the website

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[TELUS_Support]

We could investigate with you and get you some help with that. Feel free to send us a private message and we can discuss further.

[Driftshepard]

How do I go about trying to private messages

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[TELUS_Support]

In the top right corner of the Neighbourhood you should see a little envelope icon next to the round profile picture. That'll take you to your Inbox where you can compose a private message to us.

[Driftshepard]

Okay thank you.

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[Driftshepard]

I'm still needing help with the telus app nothing has work form both the on store and on the call support 

[TELUS_Support]

Can you walk us through what happens when you try to log in? I know you mentioned you can't see anything but is this happening after you've entered your credentials or do you not get the login challenge? If you're able to log in, what exactly is presented?

[Driftshepard]

I click log in and click link am account and have already have the account linked

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[TELUS_Support]

That's really strange. Can you send us a private message so we can check the linked accounts? 

[Driftshepard]

I cam try to send a private message

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[TELUS_Support]

OK, thanks.

[Driftshepard]

Who would I me email to

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