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Sign ins with Telus & Public Mobile

Just Moved In

I have been a Telus home customer forever.  A couple of years ago I decided to sign up to Public Mobile for my cell phone service.  Then last year Telus brought in their identity sign in.  Now seems I have one identity number and can no longer get into my Public Mobile account unless I delete my Telus account.  I have tried working this out so many times that now I can no longer get into my Public Mobile account.  Even signing into the Telus App on my iPad/iPhone has me having to change my password.  


Community Power User
Community Power User

I think the simplest workaround is to set up a second email address (or alias) to access public mobile, or try setting the passwords to be the same. I have done the first option to manage separate Telus profiles, including my access to this forum.


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