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My rewards not working

Cdudzicz
Neighbour
Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?
7 REPLIES 7

A-B
Community Manager
Community Manager

Does it say something along the lines of 'There was an error processing your redemption!' or something different? 

It says "You are temporarily unable to redeem this item"

Says that for everything I try to redeem.

Chrisbrownchick
Neighbour

Mines isn’t working either. Have been trying for days to redeem a gift card and the page refuses to load once I click redeem. 

Hi @Chrisbrownchick - we can send you a message to help with the redemption process


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Hi TELUS Support, I am having the same issue. Tried calling and the IVR system mentioned to message support, so here I am. No matter what reward, browser or call/text option I try I get the following error message:

 

You are temporarily unable to redeem this item. You may please try again later.

 

Please help a guy out! Thanks!

Hi @Chuck-Charles - we'll send you a private message to assist


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

FlyGirl
Just Moved In

I have a rewards code for Easy Roam - 30 day Voucher with 50% discount... 

 

However, when I text my unique code to 7626 (copy and paste directly from the email) the message returned to me says "Looks like you've responded with an incorrect keyword.  Text SAVE to check services. Free TELUS msg.

 

I redeemed 255 points for something that wont load - HELP me pls!!!