Forum Discussion
My rewards not working
Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?
That's correct, Telus Reward points earned before December 31, 2023 are going to expire on January 30, 2025. You wouldn't have known about this unless you read the fine print at the bottom of your December Telus home services bill (paper or pdf versions).
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted."
I had about 120 points in my account so I redeemed 115 points toward a $100 bill credit. Very nice, but the same reward used to cost only 100 points a couple years ago! I noticed the prices of the gift cards have increased as well... a $100 gift card used to be 100 points and now it costs 115 points! Is it going to be 130 points next year? 150 points? Very disappointing.
What happens to the reward points that people have collected prior to December 31, 2023 and are not able to redeem? Or they don't redeem because they didn't see the fine print? Are they going to be compensated with bill credits? Are the accumulated funds going to be donated to charity? Or is Telus just going to be keeping them and putting the $$$ towards their own bottom line?
