Forum Discussion
My rewards not working
Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?
TELUS_Support
Official Support Team
Official Support TeamHi Chrisbrownchick - we can send you a message to help with the redemption process
Hi TELUS Support, I am having the same issue. Tried calling and the IVR system mentioned to message support, so here I am. No matter what reward, browser or call/text option I try I get the following error message:
You are temporarily unable to redeem this item. You may please try again later.
Please help a guy out! Thanks!
- TELUS_Support
Hi Chuck-Charles - we'll send you a private message to assist
TELUS_Support can you please message me with info too? I received the same message for three days "You are temporarily unable to redeem this item. You may please try again later." I spent two days going in circles via "support" on the My Telus app (every time it asked if I wanted a call back it would take me back to the beginning asking what service I wanted a call back regarding!). Today, I phoned Telus and after he redeemed for one item on my behalf, when I tried again myself it said there was no phone number registered for my account. The person on the phone confirmed there was a phone number registered, but it still wouldn't work. I spent two hours on the phone today, was finally able to redeem my points before they expire, but am still no further forward in terms of being able to redeem them myself if I want to. Please help. How does one register their phone number when apparently it's already registered?
- TELUS_Support
Hi there Kila - we'll send you a private message
