Forum Discussion
My rewards not working
Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?
Mines isn’t working either. Have been trying for days to redeem a gift card and the page refuses to load once I click redeem.
TELUS_SupportOfficial Support Team
Hi Chrisbrownchick - we can send you a message to help with the redemption process
Hi TELUS Support, I am having the same issue. Tried calling and the IVR system mentioned to message support, so here I am. No matter what reward, browser or call/text option I try I get the following error message:
You are temporarily unable to redeem this item. You may please try again later.
Please help a guy out! Thanks!
- TELUS_Support
Hi Chuck-Charles - we'll send you a private message to assist
