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Home billing account errors

Just Moved In

I am hoping to hear from others' experience or Telus management's advice to resolve a home billing error that has been occurring since September 2023. We agreed to a plan renewal, with the offer of a 40% discount on TV and internet, however, they have yet to apply the discount to the internet portion. 


I have been calling Telus every day for the last week, and bi-weekly since September, but have yet to have my issue resolved. They told me to wait 24 hours to have my plan updated, but it has yet to be updated. We have had no issues with our Telus products, however, the service we are recently experiencing is making us want to switch. 


If someone has a phone # that they can share to help resolve this issue that would be greatly appreciated!


Community Manager
Community Manager

@chestnut We're not going to be able to look into account info on community but I've sent a PM your way to try and steer you in the right direction. Please keep an eye out for it 🙂