Bad Customer Service

[lounei]

I don't understand why a Communication company with the capacity to have people work from home, can't field enough people to staff the call center so that I don't have to wait on my mobile phone for an hour or more. It is also is a mystery why the call back option is now not an option so I have to wait on my mobile phone for an hour or more draining my power and wasting my time 

I feel that Telus is exploiting the COVID crisis to save money buy reducing staff at a time when the call center access is needed now more than ever, due to safety concerns with visiting in person.

I have been a customer for since 2006 and have until recently been for the most part satisfied with the product.

[AbBowhunter]

It could have something to do Telus putting the majority of the call centers in other parts of the world to exploit the cheaper labor force and cost of living. I mean especially in a pandemic. One would hope that a National carrier would want to also support the Nation it's in by employing more people in that Nation.