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2FA for My TELUS logon not detected properly

xray
Hero

I have had 2FA turned on since it was first available.

xray_1-1665188251497.png

I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when it's already on.

 

xray_0-1665188130239.png

 

6 REPLIES 6

dru
Community Manager
Community Manager

@xray Is this the web portal or app?

xray
Hero

Web Portal, I haven't see the warning in the App.

dru
Community Manager
Community Manager

Let me see what I can find out. Stay tuned!

xray
Hero

I just logged on to the Web Portal and it's still there

xray_0-1665616801909.png

If I click on the "Set it up" link it shows the page that tells me "You'er not using 2-factor authentication" (second screen shot in my original post.

dru
Community Manager
Community Manager

Our digital team is aware and looking into this. 

Is the warning supposed to show in the App as well if 2FA is off?