the lady at telus broke my new cell!!!!

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Neighbour

i went down to telus in the mall to swich out my new cell because it would not get service, the woman went to the back got a new one opened the box and tuned on the phone!!!!! SHE TURNED ON THE CELL FOR THE FIST TIME WITHOUT CHARGING IT !!!!! I DIDNT NOTACE SHE TURNED IT ON !!! i got home to plug it in and notaced it was on asking for set up info... like everyone knows u have to charge the cell b4 u turn it on for the first time or the battery life will stay at less then half nomatter how long u charge it !!! now she refused to switch it out for a new one ...Smiley Mad


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Rockstar

The newer style of lithium ion are not like the old Nickel-cadmium that had memories.

 

The usual problem that you can run into is where part of the battery(cells) decides not to work well with others and degrades performance. There is tiny power circuits in there for control  .  The other is where your phones battery charge meter is not synced with what the actual battery charge is.

 

Keep a note of it, or call Telus Mobility support to see if they might help,  and if you see battery degradation in the first month of use.

 

Cell phone battery tips.

 

http://www.magazinestoday.co.nz/Features/Technology/Getting+the+most+from+your+cellphone+battery.htm...

 

http://gizmodo.com/how-to-take-care-of-your-smartphone-battery-the-right-w-513217256

 

http://batteryuniversity.com/learn/article/how_to_charge_when_to_charge_table

 

https://superuser.com/questions/629106/why-the-first-time-charge-is-important

 

 

View solution in original post


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Most Helpful
Rockstar

The newer style of lithium ion are not like the old Nickel-cadmium that had memories.

 

The usual problem that you can run into is where part of the battery(cells) decides not to work well with others and degrades performance. There is tiny power circuits in there for control  .  The other is where your phones battery charge meter is not synced with what the actual battery charge is.

 

Keep a note of it, or call Telus Mobility support to see if they might help,  and if you see battery degradation in the first month of use.

 

Cell phone battery tips.

 

http://www.magazinestoday.co.nz/Features/Technology/Getting+the+most+from+your+cellphone+battery.htm...

 

http://gizmodo.com/how-to-take-care-of-your-smartphone-battery-the-right-w-513217256

 

http://batteryuniversity.com/learn/article/how_to_charge_when_to_charge_table

 

https://superuser.com/questions/629106/why-the-first-time-charge-is-important

 

 

View solution in original post

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Community Power User
Community Power User

The only time lithium ion batteries will develop any problems is if they are either left on the charger non stop (rarely unplugging the device) or if the device sits for some time (months or years) with a dead battery.


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Guardian

Your phone battery is fine. I've turned on my last 5 new phones right out of the box without any subsequent battery issues.

As the others have posted, lithium ion batteries do not have the issues of the old NiCd batteries.

Relax. Enjoy your new phone. 🙂

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Moderator
Moderator

Hi godzillamoma, my advice would be to keep an eye on your phone's battery for now but I'm sure your battery will be working properly. Don't hesitate to reach out to our friends here if you have questions.

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Ambassador

You should also still have a warranty in place to protect aganist hardware issues in the event something does happen.