Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

794 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

929 Posts

Latest topics in Mobility

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
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  • 98 replies
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Resolved! can't activate disney plus subscription

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...

Poor service in Okotoks

It appears Telus has terrible service in the Okotoks area. The community Facebook forum has multiple customers complaining about the service due to tower issues. When will this be fixed? As a former Bell customer I never switched to Telus so that I c...

Bring it back and Canada post strike!!!

I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...

Stream+ Premium unable to active the subscription

Hi, when i went to link my amazon, disney, netfix account to stream+ but it always shows this error.Sorry, your subscriptions list is not available at this time. Please try again or check back later.Already talked to the telus technical departnment p...

ompala by Neighbour
  • 307 Views
  • 7 replies
  • 0 kudos

Mobility data dropping return traffic

Hi everyone, We’re currently experiencing an odd issue on Telus Mobility where certain accounts—and therefore certain devices—are not receiving traffic reliably. From our testing, there seems to be no discernible pattern tied to the specific device o...

Smart Hub Tower Issues

Why is the Smart Hub so unreliable? Mine is constantly dropping, today Telus sent an email saying we had moved the Smart Hub and cut off our internet. We got this service for our cottage and are not there most of the time. The only resolution they pr...

Roaming charges while on vacation?

I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00). Some points:I have an iPhoneI did have cellular turned on (to be reachable during emergencies)Data roaming was OFFI ...

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