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Stream+ premium disney not activating
Hi, I originally was subscribing to disney+ through TELUS and then I saw a promo on the stream+ bundle. I ended by disney+ subscription and then signed up for the bundle, there was a bit of a overlap between when my disney+ account expired and when the bundle started but I figured I could just activate the disney portion of the bundle after. Except now that I am trying to activate it, the "activate" button in mytelus for disney just does nothing (I also never received an email), like no error or anything, just nothing. I've tried multiple computers, browsers, on my phone and clearing my cache and cookies. I've reached out to TELUS multiple times with no luck and even the subscriptions team however they keep sending me to disney for help. I've talked to 4 separate disney agents all telling me it has to be something on the TELUS end as they don't see anything on their side. TELUS keeps telling me the opposite and giving me a reference number for a case at Disney which Disney keeps saying doesn't exist. Anyone else experienced this? I don't want to cancel the stream+ bundle as it has discounts on it which I don't want to loose but I've been going back and forth with TELUS and Disney for over a week.Solved174Views0likes4Comments