My latest experience with Telus Sales Team was also horrible. Got call from them offering an "exclusive offer" (switching my current contract on 4 business lines to a new 2-year term) that turned out to look like a scam. I learned that in order for me to save $2.19/month for the next 24 months I have to pay $160 of Connection Fee and $224 Termination Fee for each of my 4 lines... When I asked how is it an "exclusive offer" they send me e-mail admitting that it was a mistake and they will not insist on me switching... Awful experience. And guess what? As a bonus they put my business on "no call" list. By doing so they technically admited that being on their "no call" list from Sales is indeed a bonus. Good job, Telus!
This is an e-mail from Telus Sales Team that I am talking about (word for word):
First I would like to apology for the bad experience that you had with us, and as per further reviewing your account we decided not to insist on the offers provided to you and suggesting that we wait until November 2024 so all 4 lines on your account will have the same time line and also if we make any changes the current discounts on your 3 existing phone lines will be remove as well. We would highly suggest that we wait until November 2024 to renew your lines since November is our Black Friday Deals and there would be more awesome promotions that you can take advantage of. We would also remove your number from our call list until November so you will no longer receive any calls from us.
E-mail above was sent from Telus mail account yet was not signed. Just said "Thank You" at the end. No name, no title. How professional is that?
