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getting phone from client care

Rodney2007_2007
Advocate

if I decide to up grade to a refurbished, used BB Z10 will I be charged shipping from client care if order goes through?  I am hearing roumers of yes. Thanks and the warentee is not covered. I was told 12 months of any unit but stores may not have send in for repair cause it was not gotten from them. 

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WongTong
Leader

There are no shipping cost when you purchase a phone online or from customer service on phone with Telus. Shipping and handling are free, unlike infomercials lol