call back

[rhondaT2]

  scheduled a call back for today at  2pm on Nov 30 from the drop down window Telus suggested. No Call......... geeze waste of my time.

[Fabylous]

Hi @rhondaT2  if you have a question regarding your services, the community can try and help you.  We're sorry if you were unable to get your call at the time you requested.

[rhondaT2]

Yes no call came at all after I took time off work to wait for call back

I want to know why I am charged monthly for text message to USA when I know no one in USA ? Also where does it read in my contract that the fee can do from 75.00 to 82 .00 a month. I cannot afford a phone anymore.

[NFtoBC · Accepted solution]

You should review your text messages against the area codes to ensure you have not got any outgoing texts to US numbers - It could be a business you are texting.

All Telus contracts allow for increases in costs. It may happen only if you have been on a plan for a long time, but your monthly statement, available for download at MYTelus should describe the changes in your billed amount.

[rhondaT2]

Don’t you think I looked at and called -texted the numbers listed already.