Wifi Calling refusing to connect Galaxy S9

[IslandGal89]

I have an unlocked Samsung Galaxy S9 which is in perfect condition. I brought it back to Canada from the US, phone is completely paid off and was unlocked by the carrier it came from - AT&T.

For some reason the WIFI calling refuses to setup when I have my Telus SIM in it, but it has 0 issues with the AT&T one.

Whenever I follow all the steps it gets stuck on the 'requesting service' and then says 'unavailable' after a long while.

Any ideas how to fix this? I live in a dead zone and am lucky to get 1 bar of service occasionally. Super awesome for $90 a month. 😞

[NFtoBC]

I wonder if there is still some setting on the phone indicating it is a US sourced phone, and therefore not connecting to the service.

Do you know anyone with an S9 with whom you could check and see?

[xray · Accepted solution]

See these other posts:

https://forum.telus.com/t5/Mobility-Services/Wifi-calling-on-Pixel-3XL-won-t-turn-on/m-p/93965

https://forum.telus.com/t5/Mobility-Services/Wi-Fi-calling-activation-Galaxy-S9/m-p/106371

[IslandGal89]

Thank you so much!! I connected with Telus and informed them that they needed to activate my IMS registration. All works now!!