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Telus Cellular frequently disconnecting on Windows 11
Every time the device sleeps it disconnects from cellular. Sometimes it reconnects mostly it doesn't, and it needs to be restarted to connect again. It says that there is not APN but every time I try to add an APN it says "Mobile data isn't working properly. Try again later." I've been trying for a few weeks.Try to port over a phone
This has been an absolute pain. I currently have a public mobile phone plan (they are owned by Telus) I received a promo offer from Telus through my public mobility email. I go to use the promo on-line, and Telus keeps telling me that it is an invalid number (it is an active promo) If I sign into my Telus internet account, it keeps telling me that I don't have a cell phone account with them (I know). And won't allow me to proceed. When I try to go on-line as a new customer, it won't accept the promo code and tells me that it is invalid. When I phoned in as an existing customer, they told me they had to transfer me to retention???, after 20 minutes on hold, I hung up. Any suggestions
5G and LTE Mobility Signal in Lavington BC
Restoration Lands is the owner and developer of the Okanagan Industrial Eco Park in Beautiful Lavington BC . Because of the location of the Tower that serves this area, the 445,000 Sq.' Building, and most of the 18 Industrial lots, their tenants and employees suffer from very weak, or NO signal. We have been trying to contact Telus for years to see about a Micro tower to boost signal in our area. Cellular service is not a luxury, it is necessary for commerce, safety, security and could be a serious matter if contacting emergency officials in the event of an incident. Restoration Lands Inc. has invested heavily and has just completed infrastructure in Partnership with Telus to install Fiber along Learmouth road and our industrial park. RLI's goal; is to see 1000 jobs on this site when it is fully built out. We know that all of the companies and employees, as well as all of the neighbors will benefit from improved services as the existing tower is blocked by a hill, which is the culprit from the poor network. Can someone at Telus contact me and take this on ? Michael Molnar, CEO, Restoration Lands Inc.
New device lost by courier
I ordered a new device (iPhone 17) via the TELUS Webstore, over a month ago. The courier "lost" the phone and TELUS refuses to send out a replacement, citing "policy" that they have to complete an investigation first. I've had countless emails and discussions with the Webstore, with no resolution in sight. They promised a manager call-back...that never happened. It's all just a lot of hot air and no action. Does anyone know how to escalate this to someone who can get it resolved?
Discovery+ activation via Stream+
I am having issues activating my new Discovery+ app on Apple TV. I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in my credentials, I get directed to a payment page to activate Discovery+. I have been going back and forth with Tech support and while they have offered good suggestions, I am now into day 2 and still no resolution. They told me that my Telus credentials should be automatically recognized and be able to stream. Is anyone else having this issue and any suggestions as to how I can get my account operating as I am still paying for this service?
Being billed by TELUS-Koodo for No Service or Connection
A TELUS rep was trying to sell an internet service to me. I agreed to a trial for a month to evaluate the service while keeping a Rogers connection working. I decided not to use it and returned the equipment. The sales rep wanted to sell me a Koodo mobile service, leaving me two SIM cards to try out for better reception in a shadow zone. The same two SIM cards were never taken out of the holder, never inserted in a mobile phone, as the other service provider fixed the problem. I have being trying to return the cards but cannot contact Koodo in any way. Callbacks requests don't work. The billing has now billed me for three months "service" where none has been connected or rendered. No amount of trying to get the assist or self serve to work ever gets past the log in. Now I get a threat letter to blacklist me with credit agencies for a $445 bill for zero service rendered. Is this fraud or incompetence? TELUS gave me these SIM cards and needs to sort this out as Koodo is off the grid in terms of communication.
Have CAN/US/MEX but can't connect in Mexico
I have the unlimited 5G 100 Canada-US-Mexico. Once I landed in Mexico I found I can't connect. I've reset my phone multiple times, made sure the roaming setting was on, tried to connect manually to every carrier available in the setting. Nothing works. Extremely frustrated as I've been paying extra for US/MEX for no reason, and the Telus help not keeps saying someone will call me. They can't, because I can't connect to the cell service I've been paying for for over a year now. Yeesh. Anyone got any ideas while I still have limited airport Wi-Fi? Haha
