Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Koodo trapped me in a tab for a device I never got

On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...

Bring It Back Shipping Label never sent

I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing).However, all the messaging says that the shipping label to return the old phone would be 1) email...

Can't upgrade phone on family plan!

I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...

Unable to upgrade phone

Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out ...

BlackHawk by Friendly Neighbour
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  • 9 replies
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price plan changed

My price plan for 3 lines changed in between the contract term. they removed discounts they offered at renewal & sold me plan & device for 2 year contract term. but now changed price & breached contract . will go to court as i have all emails & conve...

GKP1 by Neighbour
  • 123 Views
  • 2 replies
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Pinwheel App

Has anyone used the pinwheel app? Does Telus support all the phones? like the Genesis 2?

UberSpeed by Friendly Neighbour
  • 127 Views
  • 1 replies
  • 0 kudos