Here's a summary of the situation:
1. I had a number ending with 8880
2. It was replaced with a number ending with 7846.
3. I wanted to move my old number to Telus Business Connect. They said number needs to be active. Last time similar change was done by first moving my old number to Telus prepaid. I asked customer care if they can do the same so that and they said yes. I asked specifically not to touch my postpaid account. I even provided the prepaid account so they can refer.
4. While on the call the customer care person Mr. Abunda replaced my number 7846 with 8880 instead of activating it on prepaid.
5. After that both the numbers 7846 and 8880 are coming as not assigned.
6. I called another customer care and she said she will fix and call got disconnected.
7. Then Mr. Abunda called me and said he did it by mistake and reverted it. But still both numbers are coming as not assigned.
8. I called customer care again but the IVR won't let me talk to a real agent. Finally somehow got to talk to a lady.
9. The lady asked me to check my esim config. When number itself is not assigned how can an esim work. Obviously it didn't work after a lot of troubleshooting. I was repeatedly telling this issue happened before on 18.
10. Finally she asked me to get a physical sim. Just to satisfy her I travelled 10 KMs even though I knew it is not the problem. I got the physical sim for $21 and then followed all the steps to setup physical sim. It did not work.
11. Was transferred to another lady. She asked to setup sim again. I told her we cannot setup sim again as I aleady did that. She did not listen. Followed all steps and finally got an error that new sim should be different from current sim.
12. Now she says wait for 24 hours and something will happen.
What should I do?
