Unable to submit Support Requests

[airclub]

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. 

I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. 

But each time I complete the form and submit , it says "We were unable to submit your form due to technical issues. Please try again.". 

I've been advised to try at a different time. For a complete week, I've tried 10 times, none of them worked. Same error message " We were unable to submit your form due to technical issues. Please try again." 

Why the billing error request created by Telus has to lead to such a painful experience for customer which eventually become a free webform tester performing unpaid work for Telus to identify their webbug? 

While doing all of the free work for Telus, I am still over paying each month due to Telus billing error. 

Why the customer service people can not create such Support Request for the client such as me? 

I am looking for understanding and resolution of the issue as it is completely beyond my comprehension. 

Thank you 

[TELUS_Support]

I can't speak to what happened but can you elaborate on what kind of credits these are? How long are they supposed to be good for?

[airclub]

Hi, 

You may refer to case number 21835645 with call details. 

The credit is in French 
Cred/mois mise en serv.(avant tx)*

As you can see these are used for short text so difficult to read but translate into English, it should be 

Credit/month for services (before tax). I have a 2 year contract and these should be good for 2 years. I had them only for 7 months. 

I am supposed to get a call back within 5 business days from Telus. There is no call. Nothing happened. 

[TELUS_Support]

Can you please send us a private message so we can assist?

[GMMM]

I am having the same issue.  Billed for July when our services didn't start until August spent an hour on the phone with agent fixing it, to find it wasn't fixed, tried chat..completely useless, and can't submit a request....sorry we signed up with Telus really.

[TELUS_Support]

Hi @GMMM - we can help resolve this issue if you could please send us a private message. We will handle it from there

[GMMM]

Our account is called [Mod edit]. We are located in [Mod Edit], B.C. I cant get into our account on line..it brings up a box that says "enter your address to find out what TELUS services are available in you live" I put in the address and it doesn't work. Very frustrating, tried probably 10 times. Can't get a chat agent, can't call because I"m working in our shop. Spend hours talking to an agent who assured me the charge for july would be removed. And it wasn't. I hope this is the private message area you meant. My number is 250 [Mod Edit: removed personal information]. What a mess...

[TELUS_Support]

Hi @GMMM, no you sent a public response - we've edited out your personal information. We did send you a private message if you want to take a look at your inbox.

[GMMM]

There is no envelope at the top of the website!!  What a waste of time!!  I've now tried chat, phone, email and this to have my problem resolved.  If you really care..call me.  I sent an email with my phone number.

[TELUS_Support]

It's impossible for us here on the Mod team to know where you sent an email to. We will send you a message since you're having issues

[V115]

I'm having the same issue. Was told a price and got charged another and now that I'm trying to resolve it, I'm getting ghosted. They told me to that I can't be compensated since it's not within 30 days when the agent intentionally lied that I would be compensated on the next bill. Now I'm told to create a support request and I'm getting an error message. No one is trying to resolve this issue and I feel like I'm getting scammed.

[TELUS_Support]

Hi @V115 we certainly want to resolve this issue. Please look for a message in your inbox from us

[V115]

Hi, still waiting for further instructions. Have not received anything since Thursday.

[PASS]

Same here. Called last month, told to submit a request, request says "We were unable to submit your form due to technical issues. Please try again." Called again, told my bill would be changed. No change. Called again this month as my bill is still wrong, talked to two different people, all calls were disconnected mid-conversation, received no call-backs, told to submit request, same message. There are $233 of extra charges on my bill that were supposed to get taken off, and no resolution. I absolutely regret signing up with Telus for my small business.