I am starting to get really annoyed at trying to get a simple question answered . What the status of my phone order is. It is to a point I know longer want the **bleep** phone and want it canceled. The number that was given to me I have been trying to contact all week via phone, have left messages even have emailed them to have phone canceled. This is not acceptable and I will certainly be putting in a complaint on this matter. Once again i want a person that will email or contact me as having to be on phone for over 3 hours every day and leaving messages via phone, even have emailed them to have phone canceled. Once again i want a contact name that I can get answers from and the web store number is not it. Any help or suggestions?
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Unfortunately were out of luck. I'm in the same predicament, over 72 hours since i first tried to contact the webstore, 8 days since i ordered my phone. I've talked to the facebook team, the telus chat team and all say they can't help. The only useful info I got was that with the release of the new iphone they are bogged down and VERY behind on their orders and support.
Sorry I couldnt help more. I do agree they need a better system for handling web store support. As it is, it's quite awful. It says 3 - 5 days delivery and there is no open communication with what is going on.