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Stream+ not taking over Disney Plus subscription

Cableguy79
Neighbour

I just signed up for Stream+ premium and I successfully activated Amazon Prime and Netflix Premium. However, when I activated Disney Plus, the billing method didn't change from Google to Telus. I need help getting Telus billing to take over Google billing, otherwise there is no reason for me to keep Stream+

1 ACCEPTED SOLUTION

A-B
Community Manager
Community Manager

If you weren't an existing Disney+ subscriber, it definitely should have. Reach out to our team at 1-888-811-2323 and they can help out with that.

View solution in original post

2 REPLIES 2

A-B
Community Manager
Community Manager

If you weren't an existing Disney+ subscriber, it definitely should have. Reach out to our team at 1-888-811-2323 and they can help out with that.

I was an existing Disney+ subscriber being billed through Google. When I entered the email during activation of Stream+ billing, it confirmed activation success on Telus side. However, payment from Google still happening. I called Telus customer service and they were unable to help. So I cancelled stream plus a d I deleted disney. I will let it sit for a month or so and then try again