I cancelled the Telus smart Hub in October of 2023 as Telus brought fiber optic line to my neighbourhood. Eight months later, I receive a collection notice from MetCredit Agency for the unpaid account. The account was cancelled with NO money owing. Telus did not cancel the account on their end. And despite repeated attempts (in their words) to contact us, it was sent to a collection agency. Telus insists they tried to get a hold of us despite the fact that our bills come via email to - wait for it... a telus email account. Seven phone calls and a lot of yelling, I thought it was resolved. We just received another notice from Resolve Financial recovery asking to pay a reduced rate.
Clearly not resolved.
