Shaw.ca rejected from msg.telus.com gateway

[robertb1]

Greetings,

Same problem as user "h3" posted earlier about using the Telus Email to Text service:

Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).

Testing with Gmail.com and another email provider in the same manner, no problem.

It is therefore something specific to using the Shaw email server.

This Email to Text service is really convenient and the hiccup has been going on for 1+ week.

Does anyone know if we can report this problem in some way to Telus???

Thanks for the wisdom,

BR

[robertb1 · Accepted solution]

An update:

I filed a support ticket with Telus and after a couple days, someone figured it out and it's working again.

BR