Roaming in Mexico doesn't work

[JuanNunez]

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone many times, airplane mode on/off, tried to connect manually to a local network and nothing 

[TELUS_Support · Accepted solution]

It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.

[JuanNunez]

Thank you so much, the problem is solved now and the service is really good now

[TELUS_Support]

Great, thanks for the update. Don't hesitate to reach out to us here if you ever have any other questions!