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Real or scam?

Just Moved In
I recieved this email ...

As a valued TELUS customer, we’d like to keep you informed of upcoming changes to your mobility account.
As mentioned on your latest bill, starting October 17, 2022, customers that choose to make a bill payment with a credit card will be charged a 1.5% Credit Card Processing Fee (plus tax). The Credit Card Processing Fee applies to one-time and Pre-Authorized Credit Card bill payments, and is not higher than the fee TELUS pays to accept credit card payments.
Our records indicate that you are currently set up for Pre-Authorized Credit Card bill payments. As a result, starting October 17, 2022, you will be charged a Credit Card Processing Fee (plus tax) in addition to your monthly bill payment.
Consider using alternative payment options to avoid the Credit Card Processing Fee including: Pay Through Bank (one-time bank payment), Pre-Authorized Debit (recurring bank payment), Visa Debit, Visa Prepaid and Mastercard Prepaid.
Switch your payment method with TELUS today and set up Pre-Authorized Debit payments directly from your bank account. Advantages include:
Avoiding credit card interest rates and credit card processing fees.
Pausing your Pre-Authorized Debit payment prior to the withdrawal date.
Never incurring late payment charges or collections treatment due to an invalid credit card.

The email looks real however , I can't imagine such a large company charging customers for a credit processing fee... Any insight ?

Community Power User
Community Power User

Already a Discussion on it Telus Credit Card processing fee

Community Power User
Community Power User

Based on all the other comments in the Neighbourhood, yes it is real.

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