Been with Telus for a year now as a prepaid customer but every month I have to go into a Telus store to hook up service. Tired of going to the store to beg to have my phone hooked up again. Is there a way to reset an account on the Telus app?
Hello. You should be able to add a credit card to your account to be charged regularly, or enough money to act as a fund that the plan will take the renewal amount out of each month, etc. Have you spoken with our Mobility team about this?