Prepaid airtime

[Fernando_Vega]

Hello,

Something very strange is happening with my account. I got a message, supposedly from TELUS, advising me that my 100 airtime minutes have expired, but when I check on the MyTELUS app it shows that I haven’t used any minutes. Any thoughts on what might be going on? You are free to look into this further if you wish.

[FuzzyLogic]

Are you sure the message was from Telus? Many bad actors are scamming people and it's possible this is what happened to you.

[TELUS_Support]

We will send you a private message so we can access your account and verify.