Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
826 PostsLatest topics in Mobility
Almost no mobile reception-Riverdale (Edm)
Anyone else in the Riverdale neighbourhood in Edmonton suffering with regularly dropped calls and unreliable Telus service? This has always been a problem since we've lived here (only 1-2 bars despite being steps from downtown Edmonton) but some days...
Telus mobility return
Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....
Phone Return Label
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Shoddy Service
I am a very long time Telus customer. Since signing on for a new two year contract in April 2024, the service has been awful. When I’m experiencing the lag (often), I check the wifi, and it often says either ‘No Service Connection’ or ‘Privacy Warnin...
Telus is sending a wrong bill and threatening to spoil my credit score.
I was a telus business customer with 4 mobile connections. I had taken devices on "bring back" plan. I had returned 2 devices and kept 2 devices. However, they first charged my credit card for all 4 devices and some additional amounts for which they ...
Resolved! Europe 30 day Easy Roam Pass
If I purchase a 30 day Europe Easy Roam Pass can I make call from Canada to Greece or Greece to Canada without incurring roaming charges? Without incurring Long Distance charges? Thanks
Adding an account manager
I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list. How do they submit a request so that they show up in the pending list where I can approve?
Mobility Offer Phonecall
I was just phoned and asked if I'd like a discount offer via phone call, I've been getting these calls and I can't help but feel as though they're scams, but also the guy over the phone was very rude and abruptly hung up on me. Is this normal for REA...
Neighbourhood Replies
To I got a response from my post here in the Telus Neighbourhood from Telus but the ‘Reply to’ does not match the sender?? Is this a scam? It’s sent from an email: [email protected] the Reply to email is: bhzof35755.prod|86800f0a|...
