I was a Bell customer but had very poor cell reception. I tried to navigate through Bells website to find solutions. I was hours trying to get solutions but to no avail. So I switched to Telus. Same problem! I tried to navigate through the Telus website to get solutions but ran into the same problems.
Bell nor Telus post on their website a category of Poor Reception. At one point I did get to an online tech but then the tech dropped out of the messaging. I was so frustrated at that point because it took me awhile to get there. Then I finally found a phone link. I called and left a message, they called back twice but guess what, they could not hear me because of the poor reception. I still have no resolution to my problem.
Years ago I had a company phone on Telus, it worked fine. What happened? It was the same model of phone that I have now. I find it hard to believe that in the era of advanced communication how hard it is to communicate with the two largest cell phone providers. The robot tech support was a lesson in futility. I will even partially pay for a solution if I could actually find someone to talk to at Telus. I left messages in numerous locations on the Telus site to have someone call me or email me. Still waiting!