I recently got a voicemail from Telus because my bill was overdue. I am signed up for paperless billing, I believe they switched me to paperless automatically.
I thought it was weird as I didn't remember getting an e-mail stating that my bill was due. I checked my email and all I have gotten from Telus in the last few months is "Junk mail" promotional offers and so on. I went to the "MyTelus" website and checked my billing notifications. Sure enough both email and sms notifications were selected. I never received an sms message either.
I tried calling back the lady that had called me. The voicemail was so difficult to understand I had to listen to it multiple times to get her number. I called back but no answer. I then called the main phone number and waited on hold for almost 30 minutes. The operator offered to waive the $6 interest charge from my bill being paid late. I wish they would just keep the $6 and put it towards better customer service!
I have been beyond frustrated with Telus lately. I switched from Bell to Telus because I was so fed up with Bell's customer service. I have been a business customer with Telus for about 7 years. I spend several hundred dollars a month with them. I am almost ready to switch to a different provider. Maybe Rogers still has decent customer service? I would be happy to pay a few dollars more a month for better service!
In Canada, we pay among the highest fees in the world for mobile service and I swear we have the absolute worst customer service!