Forum Discussion

Martin1's avatar
Martin1
Neighbour
2 years ago

Number Transfer

I am only a customer for 75 minutes, but already beyond disappointed.   I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prep...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
2 years ago

Are you porting from a different carrier?

Have you set up the account with Telus, set up a number on the SIM?

When I last transferred a number, it took just a few minutes to transfer the number from my former carrier, once I had the phone working on a (temporary) Telus number.

More info here.

 

Humphreys's avatar
Humphreys
Neighbour
2 years ago

I have the same problem, i had set up the account, but still my number is unavailable

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    2 years ago

    Can you provide more details? It is difficult to offer suggestions when we don’t know what steps you may have taken. 

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