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Network Coverage in Guelph

TMesz
Just Moved In

I live near Guelph university on Gordon St. by Kortright Rd.  Cellular service is abysmal, even outdoors, never mind inside a condo.  Calls barely come through on the street.  Phone is in "H" coverage, but I would gladly settle for 4G. 

 

Looking at the tower locations, there is a huge dead-spot.  Are there any means of auditing coverage in the area?  Is there someone to contact at Telus to see if there is anything in "the offing" to improve the situation?

 

I cannot see paying for a service that does not work at my home.  I would prefer not to switch to Rogers, (who have more towers in the area) but that may have to be the case.   

2 REPLIES 2

WestCoasterBC
Community Power User
Community Power User

Adding towers always requires and approval process, if and when one maybe warranted. That being said there is a multitude of factors that may prevent one from being added into a neighbourhood.

 

You can report issues here. 


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Nighthawk
Community Power User
Community Power User

Additionally, Telus has very few towers in Ontario and typically shares towers with Bell. I've never heard of "H" coverage before.

 

Bell has a tower on Kortright and Edingurgh Rd, another on Gordon St and Stone Rd West, and one at Stone Road Mall. Plus 5 more towers on the University property. I'm not seeing a huge dead spot in that area. As @WestCoasterBC mentioned, you should contact Telus Mobility support to discuss the situation.


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