My vpn blocked by telus

[Kitkat20]

Why is Telus blocking access to my account using von which Inhave been using for years with no issues. Telus itself sells von service, this is unethical practice. Thinking of switching. Any advice if Telus can resolve this issue.

[TELUS_Support]

Can you elaborate more on what is happening? Which service is being blocked and what's the error message you're seeing?

[Kitkat20]

Telus website and my Telus app is being blocked.

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[TELUS_Support]

What are you seeing when you try to log onto the site/app? If possible, can you share a screenshot?

We don't block VPN traffic to our site nor app (I'm on one myself) but there could be something happening with your VPN that is triggering our firewall to block that traffic. 

[Kitkat20]

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Sent from Canary

[TELUS_Support]

What happens when you perform the same action by disabling the VPN?

[Kitkat20]

it works fine with no vpn. 

[TELUS_Support]

I'll do some digging to see if this is expected behaviour (or not). I'll report back once/if I hear anything 🙂

[Kitkat20]

Thank you!!! If there is anyone at Telus I can contact to whitelist let me know.

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Sent from Canary

[TELUS_Support]

For now, consider disabling VPN if you need to check your account and re-enable it once you're done. 

[Rocky3]

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@TELUS_Support wrote:

What are you seeing when you try to log onto the site/app? If possible, can you share a screenshot?

We don't block VPN traffic to our site nor app (I'm on one myself) but there could be something happening with your VPN that is triggering our firewall to block that traffic. 

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Out of country access via VPN has been blocked since a year or so ago and you should be aware of that as a Telus support. Of course OP does not say where from he is blocked. But yes in country complaints have been reported on this forum.

[elheffe]

Any update on this? Getting the same problem.

Using a ProtonVPN + NextDNS Wireguard config on iPhone 11. Can login to Bell no problem while connected to Wireguard. Telus app and website are blocked from logging in with Wireguard connected.

Just migrated mobile services over to Telus, did not expect this issue. 

[TELUS_Support]

We've actually contacted our security team regarding VPN access to our website/applications and we can confirm that you will need to disable your VPN in order to access them