So i've had quite a confusing experience. I pre ordered the Iphone 8 and charged it to my card. The order said it was approved and remained that way for about a week. A week later I see the money has been put back into my bank account. Having no explanation and thinking the order was declined since it wasn't paid for anymore, i simply ordered another Iphone. Another week passes and I get an email stating there's two identical orders on my number. I spend 3 days trying to contact them and when I finally do, I was told that my refunded phone was shipped two days prior. I did not receive a shipping email. I confirmed with the guy that I only wanted one phone and he again said it already shipped. Another week goes by and we're at 3 weeks now. Still no email or phone and I contacted another representative who informed me that my phone has not shipped and It's still processing. I am NOT a happy Telus customer.